Q: How much does it cost to participate in the Electronic Access Program?
A:The cost for usage is $4.00 per minute billed at the rate of 1/100 of a minute.
Q: How do I pay for usage of the Electronic Access Program?
A: Subscribers pay for usage through a Judiciary Attorney Charge System (jacs) account. See Judiciary Attorney Charge System (jacs) Account for details on opening an account. Personal Credit Cards are not currently accepted.
Q: Do I need to maintain a minimum balance in my jacs account?
A: You must maintain a balance of $500.00 in your jacs account.
Q: How will I know if my jacs account balance is below $500.00?
A:The Electronic Access Program will automatically check the subscriber's account balance prior to granting access to the system. If the account balance is less than $500.00, the message "DC906426 ACCOUNT NOT ACTIVE CALL SUPERIOR COURT CLERK'S OFFICE, ELECTRONIC ACCESS PROGRAM 609-421-6100" will be displayed and access to the Electronic Access Program will be denied. The subscriber is responsible for tracking the account balance to ensure that there is a sufficient amount of funds available and access to EAP is not unexpectedly denied.
Q: When do usage charges begin to accrue?
A: Usage charges begin to accrue after logging into the Judiciary computer and reaching the Teleview Session Manager Screen.
Q: What information do I get when I subscribe?
A: Subscribers have inquiry access to the following:
Q: Can I get copies of pleadings from the system?
A: No, this is an inquiry system containing case processing information such as case type, a listing of documents filed, etc. The system does not contain images of the actual filed documents. You can screen print the information that is provided, such as the docket sheet.
Q: Is the information downloadable?
A: No, the information displayed on screen may be printed only.
Q: Will I be able to gather data by 'screen-scraping'?
A: The Electronic Access Program was not designed to support 'screen-scraping'.
Q: What are the hours of access?
A: The Judiciary will make reasonable efforts to provide access to EAP approximately sixteen (16) hours per day from approximately 6:00 am to 10:00 pm seven (7) days per week. However, uninterrupted access is not guaranteed and time periods of accessibility may vary. See "Availability" section of the Subscriber Agreement for more information.
NOTE: The Judiciary is working to expand access so that the system is available all day, every day except for a daily forced logoff period from 11:45 PM – 12:15 AM and, of course, periods when the system is unavailable due to routine maintenance.
Q: What do I do if I forget my password?
A:If you forget your logon password, email Superior Court Clerk's Office Customer Service at PublicAccess.Mailbox@njcourts.gov. Also note that the Customer Service staff will never ask you for your current password. You should ensure that your User ID and password are protected at all times from unauthorized use. The subscriber accepts responsibility for any unauthorized use of his, her, or its User ID(s) and password(s).
Q: Who should I contact if I have questions or problems?
A: Questions or concerns regarding enrollment, billing or problems experienced during use should be brought to the attention of the Electronic Access Program, Superior Court Clerk's Office at 609-421-6100 or via E-mail at PublicAccess.Mailbox@njcourts.gov.